On December 10, China Mobile Internet, Alipay, and Huawei formally signed a cooperation agreement to drive the growth of the AI-powered New Calling ecosystem. This marks a significant stride towards intelligent communications featuring Call as a Service. The partnership signifies a deeper level of joint innovation in 5G New Calling that integrates AI and DC technologies. Their goal is to transform conventional calls into smarter, service-oriented interactions, providing users with a more efficient and convenient communication experience.
China Mobile Internet, Alipay, and Huawei signing a cooperation agreement for AI+DC-based New Calling
Innovative Practices Validate the Service Model, and the AI Life Assistant Takes Shape
China Mobile Internet and Alipay have formed a strong partnership in the domain of life services. Together, they have launched an innovative AI life assistant that supports voice control and multi-modal interaction, creating a seamless service experience in healthcare scenarios. Through intuitive voice interactions, users can effortlessly access a wide range of services, including health education, smart triage, report analysis, and online appointments, without needing specific terminal brands, dedicated apps, or complex procedures.
This practice successfully validates the technical feasibility and user value of the Call as a Service model, marking the initial establishment of a comprehensive AI life assistant. It not only offers users a novel way to access services but also sets the stage for the DC calling assistant to venture into broader areas of daily life services, demonstrating the substantial potential of voice interactions in directly enabling service completion.
Three-Party Collaboration Builds Core Capabilities and Empowers the Intelligent Transformation of Call Services
This collaboration brings together the core strengths of the three parties in their respective fields. China Mobile Internet will draw on China Mobile's nationwide 5G New Calling network and huge user base to deliver stable, reliable communications services and product operations. Alipay will leverage the capabilities of their rich digital lifestyle ecosystem to unlock intelligent service scenarios. Huawei will deliver cutting-edge communications technology solutions and support compatibility across diverse terminals. The three parties will join forces to build a brand-new, open, intelligent, and secure call service platform.
In terms of user interaction and security, DC-oriented upgrade enables calling assistants to deliver services that are more accurate, stable, and secure. During calls, users can naturally and smoothly interact with AI assistants through voice commands, while handling tasks, such as information query, transaction, and service access, through on-screen taps. This improves communications efficiency and convenience. Users' voice commands are securely transmitted and processed over trusted channels connecting terminals, clouds, and ecosystem services, mitigating stability and privacy risks associated with traditional solutions and providing stronger security assurance.
Maturity of the Terminal Ecosystem Paves the Way for Widespread Adoption of New Calling Services
Terminal compatibility is crucial to the large-scale development of New Calling services. As the world's first operator to put 5G New Calling DC into commercial use, China Mobile has taken the lead in upgrading networks nationwide. By the end of 2025, it is projected that more than 70 terminal models from leading brands such as Huawei, Honor, OPPO, vivo, and Xiaomi will support the DC-based calling assistant function, building a powerful hardware ecosystem that will accelerate the widespread adoption of New Calling services.
Unveiling a New Chapter for the Industry, and Advancing Digital Societies
The AI calling assistant represents far more than a technological advancement—it marks a fundamental transformation in communication. It transitions traditional connectivity-focused calling services into an intelligent, service-oriented platform. This collaboration highlights the forward-looking approach of Chinese technology companies in integrating and innovating with leading-edge technologies such as 5G and AI.
Through this partnership, the three parties will accelerate technology validation and expand application scenarios. The service portfolio will extend beyond healthcare to include diverse aspects of daily life, such as smart mobility, digital culture and tourism, government services, and utility payments. By leveraging technological innovation and ecosystem collaboration, the Call as a Service model will drive high-quality industry growth and play a vital role in shaping an inclusive digital society.