To Be Fully Successful, Chief Data Officers Must Exert Influence Across the Organization
Seventy-two percent of data and analytics (D&A) leaders with digital initiatives are either leading or heavily involved in their organization’s digital transformation initiatives, according to Gartner, Inc.’s sixth annual Chief Data Officer (CDO) survey*.
“The results indicate that more organizations now understand the synergy between building a data-driven business and leading digital transformation,” said Debra Logan, distinguished research vice president at Gartner. “D&A strategy is a business strategy infused with D&A thinking; it has a primary role in digital business strategy, affecting everything the organization does.”
While only 24% of respondents said they are leading digital transformation efforts, the boundaries between CDOs and chief digital officers are becoming more and more blurred. CDOs are increasingly being asked to take on more strategic objectives and lead digital transformation initiatives as digital business itself transforms to business as usual (see Figure 1).
Figure 1: Percentage of Data & Analytics Leaders Involved in Digital Transformation Initiatives
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Source: Gartner (May 2021)
Prioritize Business-Facing KPIs to Enhance Influence and Impact
While data quality (51%), ROI from D&A investments (44%) and data sharing (43%) are D&A leaders’ top objectives, their role will not be seen as valuable unless they focus on stakeholders’ KPIs.
“It’s not enough to manage data and create insights,” said Ms. Logan. “These activities must deliver measurable business outcomes.
“Data sharing is the way to optimize higher quality data and more robust data and analytics to solve business challenges and goals,” said Ms. Logan. “Data sharing is an important KPI and a business necessity. It accelerates digital business transformation.”
Gartner predicts that by 2023, organizations that promote data sharing will outperform their peers on most business value metrics.
Successful CDOs Translate Data Into Business Results
CDOs who have business-facing KPIs and multiple business partners are 1.7 times more likely to be effective at consistently producing clear business value by successfully demonstrating ROI from the D&A investments. They are also 2.3 times more likely to be effective at reducing time to market and 3.5 times more likely to be effective at data monetization.
Less successful CDOs are those who failed to show a link between D&A and business value and who are inclined to focus on technology instead of people.
In addition, 93% of CDOs reported that effective communication is critical to the success of their roles. Overall, the most important competencies for D&A leaders are influencing, engagement and effective communication plans. These are leadership – not management – skills. “If the CDO does not exert influence across the organization by promoting data sharing, engaging stakeholders and training the workforce to become data literate, they will likely not perform well in their role,” said Ms. Logan.
*Note for Editors:
The sixth annual Gartner Chief Data Officer survey was conducted from September through November 2020 with 469 CDOs, chief analytics officers and other high-level data and analytics leaders from across the world. They represented 16 named industry segments in companies ranging from less than $10 million to over $10 billion, with 61% having over $1 billion in revenue.